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Terms and Conditions

By accessing this web site, you are agreeing to be bound by our Terms and Conditions of all applicable laws and regulations.  The materials contained in this web site are protected by applicable copyright and trade mark law


Payment Terms:  New customers must make a full payment and then we can proceed to set up financial terms of a NET 30 on the next purchase.  We require a 50% deposit on all special products and standard products over $3000.


Credit Card Payments:   We accept all credit cards, including government purchasing cards.  We also accept PayPal.


Purchase Orders: We accept purchase orders from established businesses and government agencies.   Please forward all contact information, trade references as well as any other applicable credit information.


Returns and Cancellations:  Please contact U.S. Industrial Supply at (888) 722-0311 .  All custom products are non-refundable and non-cancelable.  We must be notified within 10 days from the receipt of your merchandise.  There are fees that will be incurred during this process, such as restocking fees and credit card transaction fees, (if paid with a credit card).  A returned goods authorization (RGA) number is required before any product can be shipped back.


Product Acknowledgement:  All of our products are manufactured using steel, aluminum, or stainless steel.  All aluminum and stainless steel products are designed for function and normal use for an industrial application. Welds are placed as needed on the product and are not necessarily continuous in length. Gaps and voids are not filled; welds are not ground, nor are they polished for appearance. Mill finish is standard.  (Unless otherwise requested).


Damaged Merchandise: If you receive goods in a damaged condition please inform the carrier immediately.   Make a note on the receiving documents that the product was damaged.   WHEN ACCEPTING DELIVERY, PLEASE INSPECT BEFORE SIGNING OFF WITH THE FREIGHT CARRIER.  Once you sign for the merchandise you will be responsible for the freight claim.

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